Within the framework of the use of its services and in particular the services accessible on its internet site, its mobile site and its mobile applications, LE CHATEAU DE BAGNOLS in its capacity as data controller, is likely to collect and process personal data concerning you.
We are committed to protecting the privacy of prospective customers and visitors to our websites, mobile sites and mobile applications. All the personal data processing carried out in the context of the services available complies with the local regulations applicable to the protection of personal data, in particular the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".
1 - WHAT ARE OUR PERSONAL DATA PROTECTION COMMITMENTS?
LE CHATEAU DE BAGNOLS undertakes to guarantee a high level of protection for the personal data of its customers, prospective customers, users of its websites: internet site, mobile site and mobile applications and any other person whose personal data it processes.
LE CHATEAU DE BAGNOLS undertakes to comply with the regulations applicable to all processing of personal data that it implements:
Your personal data is processed lawfully, fairly and transparently;
Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a way that is incompatible with these purposes;
Your personal data is kept in an adequate and relevant manner and is limited to what is necessary for the purposes for which it is processed.
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is deleted or rectified without delay.
LE CHATEAU DE BAGNOLS implements appropriate technical and organisational measures in order to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the moment the processing operations are conceived.
Furthermore, LE CHATEAU DE BAGNOLS contractually imposes the same level of personal data protection on its sub-contractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A – En fonction du but de la collecte
The personal data we collect varies depending on the purpose of the collection and the Service we are providing to you.
Generally, we may collect the following categories of personal data directly:
a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) exchanges with us, which may include details of conversations via chat, customer service ;
c) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
d) browsing history, such as the pages visited, the date of the visit, the location at the time of the visit, or the IP address;
e) information relating to payment when a purchase or reservation is made on one of our sites. Generally, the invoice is issued in your name, your billing address and payment details such as your credit card or bank account;We may also collect personal data about you indirectly when you share content on social networks, websites, applications relating to our products and services, or respond to our posts and promotional announcements on social networks.
B - Personal data concerning minors
LE CHATEAU DE BAGNOLS does not collect or process personal data relating to children under the age of 18 without the prior consent of their parents or guardians.
If personal data concerning children is collected via our sites: internet site, mobile site, and mobile applications, the parents or holders of parental authority have the possibility of objecting by contacting us at the address indicated at the bottom of this page.
3 - HOW IS PERSONAL DATA COLLECTED?
A - Means of collecting your data
As part of our relationship, you are likely to provide us with your personal data by various means and in particular on our websites, mobile site and mobile applications when you browse the Internet, make reservations, fill in the various data collection forms, submit an application, post comments on our social networking pages, make contact with our establishment or send us your personal data in any other way.
B - IP address
C - Cookies
In order to constantly improve the quality of the services offered on our sites: internet site, mobile site and mobile application and their adequacy with your expectations, LE CHATEAU DE BAGNOLS is likely to use "cookies", text files used to identify your terminal when you connect to one of our services. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows LE CHATEAU DE BAGNOLS to collect information and personal data, according to your choice of parameter setting on your terminal. Types of cookies used :
b) Site performance cookies. Performance cookies enable us to optimise our website and detect any technical problems you may encounter. They enable us to collect information on how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.
c) Functionality cookies. These cookies enable the site to remember the choices you have made (such as your user name, the language you have chosen or the region you are in) and provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertising that is tailored to you and corresponds to your areas of interest. They also make it possible to limit the number of times you see an advertisement and help us to evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorisation of the website operator. They memorise visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and no individual can be identified via the data collected.
e) Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party websites and social networks on their own cookies.
D - Respecting your privacy
We are committed to protecting your privacy and respect the following 2 principles.
- We do not associate with your cookies any information that could identify you directly and personally. Under no circumstances do cookies allow us to know your address, date of birth, telephone number or any other information that could identify you.
- We do not provide any personal information to advertisers or third-party sites that display our advertisements based on your centres of interest.
If your computer or mobile phone is used by several people, or if it has several browsers, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third-party websites
Our websites, mobile sites and mobile applications may contain links to third-party websites.
We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by the confidentiality policy and conditions of use of these sites. We recommend that you read the confidentiality policies of these websites before submitting any personal information.
4 - WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, customer loyalty, promotion, commercial information, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, handling your requests and/or complaints. In addition to cases where your consent has been obtained (in particular in order to send you personalised offers), the processing of your data for the various purposes mentioned above is in particular necessary:
To ensure the performance of the service contract;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
To enable you to benefit from all the services available on our establishment's website, mobile site and mobile applications: reservation management, assistance and complaints, etc. ;
To enable you to browse our websites;
To match our information, notifications, offers and other services to your interests as closely as possible;
To facilitate the completion of administrative formalities relating to bookings and purchases.
5 - HOW LONG WILL YOUR DATA BE KEPT?
LE CHATEAU DE BAGNOLS undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed.
Retention periods are defined according to the purposes for which the data is processed by G and in particular take into account applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.
6 - WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA?
A - Recipients of your data
The data collected on our internet site, mobile site, online shop and mobile applications, may be communicated to our internal personnel, or to its ancillary service providers (sub-contractors, service providers, banks), within the framework of the accomplishment of all or part of the services mentioned above. We remind you that in this context, LE CHATEAU DE BAGNOLS requires its service providers to implement strict confidentiality and data protection measures.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, LE CHATEAU DE BAGNOLS will make every effort to ensure that this international transfer of data has an adequate level and guarantees of security.
7 - HOW TO EXERCISE YOUR RIGHTS ?
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of the data concerning you, as well as your rights of limitation and opposition to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data post mortem.
In addition, any person who was a minor at the time their personal data was collected may obtain its deletion as soon as possible.
These rights may be exercised by post to the following address
LE CHATEAU DE BAGNOLS
118 Pl de la Mairie
In this context, we kindly ask you to include with your request the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés (French Data Protection Authority) in the event of a breach of the regulations applicable to the protection of Personal Data, in particular the RGPD.
8 - COMPUTER SECURITY / SECURING TRANSACTIONS
Ensuring the security and confidentiality of the personal data that you entrust to us is a priority for LE CHATEAU DE BAGNOLS. We therefore implement all the technical and organisational measures necessary, taking into account the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or illicit destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data.
We offer you a secure online payment system using the latest technology.
LE CHATEAU DE BAGNOLS s’efforce de lutter contre les pratiques d’usurpation d’identité sur internet. C’est la raison pour laquelle nous utilisons par exemple un dispositif de paiement SystemPay.
9 - CONTACT US
If you have any further questions about this policy or the way in which LE CHATEAU DE BAGNOLS handles your personal data, please contact us at the postal address given above (point 7).
10 - CHANGES TO THE DECLARATION
LE CHATEAU DE BAGNOLS reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on the home page of our site.
11 - CONTACT DETAILS FOR THE CONSUMER OMBUDSMAN
Our team is at your disposal for any questions or complaints you may have. Please do not hesitate to write to us at: firstname.lastname@example.org. If you have not received a satisfactory response within 60 days of contacting our customer service department, you may refer your complaint to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: www.mtv.travel.
12 - COMPLAINTS
For all complaints, the Client is invited to send a letter or e-mail to the Hotel, no later than seven (7) days following the end of the stay:
The Hotel is bound by the guarantee of conformity of the services, under the conditions set out in Articles L.111-2 et seq. of the French Consumer Code, without prejudice to any additional contractual guarantees that may be agreed outside these General Terms and Conditions of Sale, pursuant to a written contract duly signed by the Parties.
The Hotel may not be held liable for the non-execution or improper execution of the reservation in the event of force majeure, the act of a third party, the act of a Customer or the act of its partners, such as the unavailability of the Internet network, the impossibility of accessing the Site, external intrusion, computer viruses or, in the case of online payment, the refusal of the cardholder's bank to authorise the transaction.